Job Description
The Winterization Coordinator is primarily responsible for dispatching and overseeing the completion of winterizations/de-winterizations. The principal function will include viewing pictures of plumbing systems and recognizing a successful winterization/de-winterization vs an unsuccessful winterization/de-winterization. Coordinators will be responsible for procuring and satisfying plumbing bids that may be needed to complete services. PLUMBING IS A MUST!!! THIS IS A WORK FROM HOME POSITION-MUST KNOW HOW TO USE COMPUTER AND WORK FROM PICTURES.
This position will also entail monitoring quality and performance of existing vendors and negotiating with vendors on timelines and pricing. The coordinator will have multiple lines of communications between clients, brokers, and vendors. Excellent verbal and written communication skills along with a strong sense of urgency and follow through are essential for this position.
Essential Job Functions:
- Communicating with vendors on properties including timeline adherence, quality standards and negotiating bids
- Answers customer/client requests or inquiries concerning services, products, billing, timelines and reports problem areas
- Photo review for active and completed jobs, reviewing completed services to ensure they meets client standards and to catch potential issues that may require bids to resolve.
- Tracking & monitoring the services from dispatch to completion with timely updates to the client.
- Continually maintain working knowledge of changing company directives
- Utilizing internal software systems and Microsoft Office productivity software for workload management
- Responsible for communicating with clients in a courteous and professional way
- Performs other duties as assigned
Key Qualifications:
- Professional communication skills both oral and written
- A strong reading comprehension
- Professional demeanor
- Ability to quickly learn proprietary software
- Ability to prioritize and effectively manage daily workload
- Positive approach to problem solving
- Effective negotiation skills
- Strong organizational skills
- Proficient with Microsoft Office productivity software including Outlook, Word and Excel
- Strong analytical skills and customer service skills
- Ability to work in a fast-paced environment
- Knowledge of residential construction/plumbing is preferred but not required
- At least 18 years of age
TESTS: Applicants will be expected to pass a computer proficiency test, drug screen and successful background check
IND-EL