Customer Service Rep

Job Description

ND-ELS

Customer Service Representative – Sign Industry

(Sign Production Experience REQUIRED)

How would you like to work with one of the Top Facility Management Staffing Companies in the U.S.? We are one of the largest national staffing firms in the country and are currently seeking an experienced Customer Service Representative with REQUIRED experience in the Sign Industry.

 Important: Applicants must have prior experience working with the creation, production, or fabrication of signs. Candidates without sign industry experience will not be considered.

This position offers excellent career growth potential for candidates who understand the signage process and can effectively support customers with custom sign projects.

What We Offer

• Weekly Pay

• Starting Pay: $18.00 per hour

• 1st Shift Schedule

• Full-time opportunity

• Comprehensive benefits package including:

  • Medical

  • Dental

  • Vision

  • 401(k)

  • PTO and additional employee benefits

• Significant career growth potential

Position Overview

We are seeking a Customer Service Representative with hands-on experience in the sign industry, including familiarity with sign creation, fabrication, or production processes. The ideal candidate understands sign materials, production timelines, and installation requirements, and can confidently guide customers through custom signage orders.

This role works closely with customers as well as internal design and production teams to ensure sign projects are properly quoted, produced, and delivered on schedule.

Key Responsibilities

• Answer and manage a high volume of inbound and outbound customer calls.

• Assist customers with placing orders, revisions, and project inquiries related to custom signage.

• Provide guidance on sign materials, fabrication methods, and production timelines.

• Coordinate with design and production teams to ensure accurate sign creation and manufacturing.

• Prepare quotes, process orders, and maintain accurate job documentation.

• Follow up on estimates and open proposals to help close sales opportunities.

• Track project timelines and provide status updates to customers.

• Maintain organized customer and project records in CRM or order management systems.

• Resolve customer concerns quickly and professionally.

Required Qualifications (Non-Negotiable)

• Previous experience in the Sign Industry is REQUIRED.

• Experience working with sign creation, fabrication, or production processes is REQUIRED.

• Understanding of common signage products such as banners, channel letters, monument signs, vinyl graphics, ADA signs, and other custom signage.

• Ability to communicate effectively with customers, designers, and production teams.

• Comfortable working in a small office, team-oriented environment.

• Ability to manage multiple calls, projects, and orders simultaneously.

• Excellent communication, organization, and customer service skills.

• Strong attention to detail.