Front Office Medical Receptionist

Job Description

Job Title: Front Office Medical Receptionist
Employment Type: Full-Time
Schedule: Monday – Friday 8:00AM- 5:00PM
Location: Englewood  

Pay rate: $17-18$, per hour, paid weekly

Overview

We are seeking a highly organized, personable, and detail-oriented Front Office Medical Receptionist to be the first point of contact for our patients and visitors. This role is critical in creating a welcoming environment while ensuring efficient front office operations. The ideal candidate thrives in a fast-paced healthcare setting, demonstrates professionalism at all times, and is committed to delivering exceptional patient service.

What You’ll Do

• Welcome patients with professionalism and manage check-in/check-out processes efficiently
• Answer and direct incoming calls, schedule appointments, and relay accurate messages
• Verify and update patient demographics and insurance information for billing accuracy
• Maintain patient flow by coordinating with providers and clinical staff
• Oversee and maintain a clean, organized, and patient-friendly waiting area
• Monitor and respond to emails, tasks, and internal communications daily
• Collect co-pays and outstanding balances; reconcile and submit end-of-day reports
• Process incoming and outgoing medical records in a timely and compliant manner
• Scan, barcode, and upload documentation into electronic medical records (EMR) systems
• Ensure strict adherence to HIPAA regulations and confidentiality standards
• Provide administrative support and assist with additional office duties as needed

What We’re Looking For

• High School Diploma or GED required; Associate’s or Bachelor’s degree preferred
• 2–5 years of experience in a medical front office or similar administrative role
• Strong understanding of medical scheduling, patient relations, and billing processes
• Knowledge of insurance verification, medical coding, and reimbursement practices is a plus
• Experience with Athena (or similar EMR systems) preferred; training available

Core Skills & Strengths

• Exceptional communication and customer service skills
• Strong attention to detail with excellent organizational abilities
• Ability to multitask, prioritize, and remain calm under pressure
• Proficient in Microsoft Office (Word, Excel, Outlook) and general computer systems
• Accurate data entry and strong problem-solving skills
• Reliable, team-oriented, and adaptable to changing priorities

Work Environment & Physical Requirements

• Professional medical office environment
• Requires prolonged sitting, standing, and frequent use of computers and phones
• Ability to occasionally lift or move up to 25 pounds
• Fast-paced setting with a focus on patient care and service excellence\