Job Description

Dental Receptionist

Job Summary

Essential Responsibilities

• Welcome patients and manage patient check-in and check-out procedures.
• Answer incoming telephone calls and assist patients with scheduling and general inquiries.
• Verify patient demographics and insurance information for billing purposes.
• Support daily front office operations and patient relations activities.
• Maintain appointment schedules and assist with coordinating patient flow throughout the practice.
• Work closely with providers, students, and clinical staff to ensure an efficient patient experience.
• Process patient payments and assist with collections activities.
• Prepare and balance end-of-day financial reports.
• Protect and secure cash, checks, credit card transactions, and patient financial information.
• Collect and verify dental insurance information and assist with reimbursement processes.
• Coordinate dental materials inventory needs with appropriate departments.
• Maintain compliance with HIPAA, OSHA, and all applicable state and federal regulations.
• Assist with training and supporting students in front office business operations.
• Participate in meetings, professional development opportunities, and community outreach activities as assigned.
• Perform additional administrative and operational duties as needed.

Qualifications

Required Skills & Knowledge

• Experience with patient scheduling, customer service, and front office operations.
• Knowledge of dental insurance, reimbursement processes, and ADA coding preferred.
• Strong understanding of patient privacy regulations (HIPAA).
• Excellent verbal and written communication skills.
• Strong computer proficiency, including Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).
• Accurate data entry and recordkeeping skills.
• Exceptional organizational and multitasking abilities.
• Ability to prioritize tasks and manage multiple responsibilities simultaneously.
• Professional demeanor with strong interpersonal skills.
• Ability to work effectively in a team-oriented healthcare environment.
• Commitment to maintaining confidentiality and professionalism.

Minimum Qualifications

• High School Diploma or GED required.
• Associate's or Bachelor's degree preferred.
• Two (2) to five (5) years of experience in a dental office, medical office, healthcare administration, or similar customer service role preferred.
• Experience with dental practice management software is a plus.
• Bilingual candidates are encouraged to apply.

Physical Requirements

• Ability to sit, stand, walk, reach, and use hands for extended periods.
• Ability to occasionally lift and/or move up to 25 pounds.
• Ability to work at a computer and perform detailed administrative tasks throughout the day.

Work Environment

• Professional dental office environment.
• Frequent interaction with patients, providers, students, faculty, and staff.
• Low to moderate noise level.
• Occasional participation in community outreach activities.

What We're Looking For