Job Description

MAINTENANCE COORDINATOR

Key Responsibilities

• Coordinate and dispatch vendors to client properties based on service requirements and deadlines.
• Communicate with vendors regarding job timelines, quality expectations, pricing, and completion requirements.
• Monitor vendor performance and ensure adherence to established timelines and quality standards.
• Review vendor bids and negotiate pricing and service timelines when necessary.
• Respond professionally to customer and client requests regarding services, billing, timelines, reports, and problem areas.
• Review photographs of active and completed work to verify quality, progress, and completion.
• Follow up on outstanding work orders and ensure client deadlines are consistently met.
• Communicate with clients, brokers, agents, and vendors in a courteous and professional manner.
• Work to improve customer satisfaction by maintaining high standards for service, communication, timeliness, and quality.
• Maintain current knowledge of all company services and procedures.
• Utilize internal software systems and Microsoft Office applications to manage workload and documentation.
• Prioritize multiple assignments and manage daily responsibilities efficiently.
• Perform other duties and responsibilities as assigned.

Qualifications & Skills

• Professional demeanor and strong customer service skills.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• Ability to prioritize tasks and effectively manage multiple assignments.
• Strong attention to detail and analytical skills.
• Positive, solutions-oriented approach to problem solving.
• Effective negotiation skills.
• Ability to communicate professionally with clients, vendors, brokers, and agents.
• Ability to quickly learn and navigate proprietary software systems.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Strong sense of urgency, accountability, and follow-through.
• Must be at least 18 years of age.

Pre-Employment Requirements

• Computer proficiency assessment
• Drug screening
• Background check

What We’re Looking For